Política de envío
Shipping Policy
Last updated: September 2026
At DIMM London, we aim to make your shopping experience simple, transparent and reliable.
UK Shipping
We offer FREE standard shipping on all UK orders, with no minimum spend.
Estimated delivery time is 7–10 business days from dispatch.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Order Processing
Orders are prepared and processed before dispatch. During periods of high demand, promotional campaigns, public holidays or exceptional circumstances, processing or delivery times may take slightly longer than usual.
We will always aim to dispatch your order as quickly as possible.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided at checkout.
Please allow some time for the tracking information to update after your parcel has been dispatched.
If you have not received your tracking details or believe there may be an issue with your delivery, please contact our Customer Care team.
Delivery Address
Customers are responsible for ensuring that the delivery address provided at checkout is complete and correct.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.
Delivery Delays
Estimated delivery times are provided as a guide and are not guaranteed.
Delays may occasionally occur due to courier disruptions, adverse weather conditions, public holidays, customs procedures or circumstances outside our reasonable control.
If your order is significantly delayed, please contact us and we will assist you wherever possible.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check:
- Around your property or designated safe place
- With other members of your household
- With neighbours
- Any delivery notification provided by the courier
If you are still unable to locate your parcel, please contact our Customer Care team so we can investigate the delivery.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and provide photographs of the parcel and affected item.
We will review the issue and advise you on the appropriate next steps.
Returns
Shipping and delivery conditions are separate from our returns policy.
For information regarding returns, exchanges and your cancellation rights, please refer to our Returns & Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
DIMM London Customer Care
Email: support@dimmlondon.shop
Website: DIMM London